Last Updated: December 23, 2024

1. Overview

Thank you for shopping with SaniWater.com. We are committed to your satisfaction and strive to ensure that you are pleased with your purchase. If you are not completely satisfied, our return policy is designed to help you with a straightforward return process.

2. Returns Eligibility

• Return Window: You may return most items within 30 days of the purchase date.
• Condition: Items must be unused, in their original packaging, and include all tags, accessories, and documentation.
• Non-Returnable Items: Some items, such as perishable goods, custom orders, or products clearly marked as non-returnable on our website, cannot be returned.

3. How to Initiate a Return

To start a return:

• Contact Us: Reach out to our Customer Service team at [Insert Customer Service Email or Phone Number] with your order number and the reason for your return.
• Return Authorization: We will review your request and, if approved, provide you with detailed return instructions. Unauthorized returns may not be accepted.

4. Return Shipping

• Customer Responsibility: Unless the return is due to a shipping error or defective product, you are responsible for the return shipping costs.
• Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refund Process

• Inspection: Once your return is received, it will be inspected to ensure it meets the return conditions.
• Processing Time: Approved refunds will be processed within [Insert Number] business days. The refund will be applied to your original method of payment.
• Late or Missing Refunds: If you have not received your refund within the expected timeframe, please first check with your bank or credit card company. If the issue persists, contact us at [Insert Customer Service Email].

6. Exchanges

If you wish to exchange an item for a different size, color, or style:

• Process: Follow the same return process and place a new order for the desired item.
• Availability: Exchanges are subject to product availability.

7. Modifications to This Policy

We reserve the right to update or modify this return policy at any time. Any changes will be posted on this page and become effective immediately upon posting.

8. Contact Us

If you have any questions or concerns regarding our return policy, please contact us at:

SaniWater.com
Email: frontdesk@saniservice.com
Address: Suite 115, Al Joud Center, Sheik Zayed Road, Dubai, UAE.